FAQ
HOW DO I PLACE ORDER?
Simply navigate the website and identify the product you want.
Add to cart, and proceed to checkout. Payment via debit card and in some cities (Lagos, Abuja, and
Portharcourt) payment on delivery option is available.
You can also place your order via WhatsApp 08083017925
DO YOU ACCEPT RETURNS?
We accept returns and exchanges within 7 days of the date of delivery if the item received is damaged or defective.
If the item purchased is not as described or defective, we will send another unit or refund the customer.
Please contact us with photos and details of the product and the defect.
The customer is responsible for the shipping on returned goods.
If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original
method of payment.
PAYMENTS
CAN I PAY ON DELIVERY?
For some products,we offer payment on delivery for only Lagos, Portharcourt and Abuja.
For other cities, you have to make payment before delivery.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept the following payment methods during checkout:
Direct Bank Deposit
Online Transfer (Naira)
Online Transfer (Dollars)
IS IT SAFE TO ENTER MY CREDIT/DEBIT CARD DETAILS INTO THIS WEBSITE?
We do not store any of your card details. This is handled by our payment processor, PAYSTACK, one of the best in the business! Hence, we cannot share any of your card details with anyone else.
IF YOU HAVE OTHER QUESTIONS, PLEASE EMAIL CUSTOMER SERVICE at ajayiopeyemi@applewellstores.com
